FAQ
Where can I shop for ORNORM?
ORNORM is available on line at ornorm.com and at all Simons stores, exclusively in Quebec, and by visiting simons.ca.
Does ORNORM offer a wider size range?
For our first collection, ORNORM will offer sizes from XS to XL. A wider selection of sizes will be available in the future.
How can I contact ORNORM?
For general inquiries – [email protected]
For inquiries regarding your specific order – [email protected]
For media inquiries – [email protected]
Which payment methods are accepted?
Credit card (Visa, MasterCard, American Express)
How do you change or cancel a purchase?
Contact [email protected] to change or cancel your purchase.
What if my order has been stolen or lost?
Contact [email protected] in case of lost or stolen orders.
What if the item I purchased arrives damaged?
If the item delivered to you arrived damaged, contact [email protected] including your order number and a photo of the item.
How do I register for a customer account?
To create your customer account, click on the ACCOUNT icon on the right-hand side of your screen and follow the instructions provided.
The customer account functions include:
- Faster purchases
- Registering your delivery address and payment method
- Tracking your order
- Choosing favorites.
